100% Satisfaction Guarantee Terms
We are committed to delivering exceptional private tours. If you're not completely satisfied, we’ll make it right.
Last Updated: 2/18/25
How Our Guarantee Works
Our guarantee ensures that your experience with us meets or exceeds your expectations. Below are the policy details.
What’s Covered
- Specific issues related to the tour guide, content, or service quality during the tour.
- Example: If your guide failed to provide the promised experience or did not follow the tour itinerary.
What’s Not Covered
- Factors outside our control, including weather, traffic delays, or late arrivals caused by the customer.
- Dissatisfaction unrelated to the tour experience (e.g., personal preferences or external expectations).
Resolution Process
- Customers must communicate dissatisfaction during or immediately after the tour.
- Depending on the situation, we will:
- Provide a partial refund, full refund, or credit toward a future tour.
How to Contact Us
To discuss your concerns with us, please:
- Email us at brandon@rocknrolltours.net
- Call 901-883-5043.
- Please reach out within 48 hours of tour completion for resolution.
Why We Offer This Guarantee
We believe in the quality of our tours, and we want every guest to feel confident when booking with us. This guarantee reflects our mission to provide personalized, reliable, and unforgettable experiences.